I'm no computer or tech geek, the only time I really dive deeper into tech stuff is when I am considering buying some new gadget. So the reason why I'm writing here today, is because I didn't find any website online that gives an account of buying from the dell online website.
So to sum up my experience: Dell is slow. They need to up their game man.
Just a few weeks ago I ordered an ipad mini 4 from apple online (for the education pricing) and the efficiency was really top-notch. If you order from the online store, you can generally get your goods by the next business day, or at most 2. I ordered a customised ipad mini 4 (engraving) and so it took longer. But still it came within 4 business days. And mind you, it's because I had it customised.
Now dell.....
Well, I didn't buy it from their online store. I have a feeling if I do, I wouldn't be typing on my new baby even now. I actually went down to their physical store at Plaza Singapura, expecting to be able to get my baby on the day itself. But perhaps it's because this is a new model that just launched, no stocks are available at the physical store, so basically, I still had to order it online, just through the physical store.
Service-wise, it was not bad. The sales assistant attending to me gave sufficient information without being pushy (although it can come across as being aloof) and when he understood my situation: I needed a new laptop fast and was skipping the upcoming IT Fair to get it on the day instead), he offered a better package (basically discounts and freebies) and also helped expedite the whole process, so I actually got my laptop in just 6 business days, faster than the anticipated 7-10 buiness days. He also pointed out that since this is a new product being launched, it may not be present in the IT fair, although he gave no guarantee. Also, I actually called up a few days later when I still did not receive an order confirmation. It was the same sales assistant that attended to me, and he did not hesitate to ease my mind by giving me a screenshot of his own system records to assure me that even though somehow I didn't get a confirmation, the goods were on their way. Conclusion: Service was acceptable, actually better than expected.
But the delivery speed, gosh. Look, I know that the kaby lake version is a new product, but really, by the time I ordered it, it has already been around for a month. A month and still you needa trace all the way back to the factory in China? Really?
I ordered on Tuesday, and received no reply(excluding my own enquiry) till the following Monday, where the delivery sector called me to set a delivery date, and it was to be on Wednesday.
But well, at least I still got it, so no hard feelings here.
And for the tech noobs out there, if you have around $1600 to spend, seriously consider the dell xps 13 kaby lake version. It is pure awesomeness. I got the FHD non-touch version simply because I was looking for a solid traditional laptop. Mind you, I was previously on the lenovo yoga 11s which is a touch-screen and I felt no difficulties with the transition. Yeah, I still occasionally reach out expecting the screen to react, but I'm getting used to it fast. Also, the increase in battery life is a much welcomed benefit, cos battery life is everything to me, now that I am in uni and constantly out and about with my laptop.
So yup, don't see the need to pay a few hundred more for the touch screen one.
Another big contender, which I was seriously considering as well, would be the lenovo yoga 910. If it wasn't because I was in urgent need of a laptop, I may have gotten the yoga 910, for its a few hundred more for a bigger touch screen that can flip. But oh well, still loving the dell here.
Just some issues I have though, the device is perfect when it is not plugged in, but when I am charging it while using it, it gets super hot, so hot that it actually shut down by itself and refused to work till it cooled down.
Yeah man, I am so convinced laptops have tantrums when my lenovo yoga 11s refused to turn on the screen a few days ago for no reason. Oh well!
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